MANNEQUINS

Please note all mannequins must be returned in new condition, unaltered, unused, and free of damages or changes by the buyer. We ask that you unpackage your doll and inspect her upon arrival and make us aware of any issues immediately upon receiving your order. If the mannequin has been altered or used in any way by the buyer she is void for an exchange or refund. 

​

Faults

If you believe your item has a fault that will affect the styling of your mannequin, contact us immediately at Elitemannequins@gmail.com. Please send us a picture of the fault and we will do a full inspection and confirm the next steps. Note all Mannequins are thoroughly inspected and quality checked upon receiving stock. When being packaged they are photographed prior to being shipped out to each customer. For any orders returned due to a fault, we will arrange a shipping label for you at our cost so you can return your item.

​

Returns (if applicable) 
Please do not return your products to us without contacting us first with your order number and pictures of the issue so we can identify your order and confirm the next steps. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note all returns have to be returned with all original packaging (including free gifts and branding slips)

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 business days to receive your refund. 

​

Shipping 
Please note shipping/delivery costs are non refundable on all orders as its paid in advance to ship your order to you. These will be deducted from your refund. You will be responsible for paying for your own return shipping costs for returning your item back to us if you have a change of mind and no longer want your order. Any international orders that are returned to us due to the courier not being able to deliver your item or due to the customer not paying the custom charges will not receive a refund for the shipping costs as these are non refundable. 

​

Sale items (if applicable) 

Only full retail priced items may be refunded in the event of a fault, unfortunately, sale items are final and WILL NOT be refunded.

​

​

​

HAIR EXTENSIONS
We try our best to show all of our hair extension colours as accurately as possible on our website. We do understand that picking the right colour may not be easy when choosing from a computer screen, therefore we are happy to exchange your unopened hair extensions set for a set of the right colour within 14 days from the day you receive your package.
​
We DO NOT offer product exchanges for hair extensions once it has been worn or the security tie has been removed. You can exchange your order within 14 days as long as it has NOT been worn or removed from its security ties at the top of the hair or from the main package. The packaging must not be defaced in any way or an exchange will not be issued. Due to hygienic and safety reasons we only exchange items that have not been opened. You must contact us first at (elitebridalcoteam@gmail.com) with the subject “Exchange” and your order number prior to shipping the package, you must also include the shade you would like us to exchange them fo so we can check we have the shade in stock. Please note that hair extensions returned to us without contacting us will not be assessed for exchange as we may not have the shade you want in stock. If we do not have the shade you want in stock, you will be refunded for the extensions once received and checked by our team. Please allow up to 7 business days to receive your refund. 

​

​

​

HAIR ACCESSORIES

Faults

All products are thoroughly inspected and quality checked upon receiving stock and prior to shipping them out and are photographed prior to being dispatched, however, if you believe your item has a fault contact us immediately at elitebridalcoteam@gmail.com. Please send us a picture of the fault and we will do a full inspection and confirm the next steps. 

​

Returns (if applicable) 
Please do not return your products to us without contacting us first so we can identify your order. Once we have got in touch following your email addressing the fault, please follow the steps to ship your item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue either an exchange or a refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 business days to receive your refund. 

​